9-1-1 Public Education

CELL PHONE SALLY & FRIENDS

Do you recognize Cell Phone Sally & her friends? Click on the link below the picture to learn about different types of phones and what to do if you have to call 9-1-1.

LINK TO CELL PHONE SALLY ON YOUTUBE:

CALLING 9-1-1 FROM YOUR CELL PHONE:Image: What's your location?

  • When calling 9-1-1 from your cell, know your location! 
  • Cell phone 9-1-1 calls do not always provide your location to dispatchers.
  • 9-1-1 needs to know where the emergency is before help can be sent.
  • Know your exact location, including cross streets, mileposts or landmarks.
  • Give the dispatcher your cell phone number, including area code.
  • If your 9-1-1 call is disconnected, call again!

TEXTING 9-1-1? 

IF YOU HAVE A CHOICE, USE YOUR VOICE!

As of January 2017, texting 9-1-1 is only available in some areas throughout the United States.

There are counties in Washington State who do accept texts to 9-1-1. However, those texts WILL NOT go through if you are traveling in an area that doesn't accept texts to 9-1-1.

So for now, if you have an emergency, the only way to ensure your call will be answered is to make a voice call or use a TTY/TDD device. Be ready to provide your location, name, and type of emergency.

For information on this subject please call (509) 843-3494 or email mdarby@co.garfield.wa.us.

STAY ON THE LINE SO 9-1-1 KNOWS YOU'RE FINE!

Image: Cell phoneDid you know that 32% of all 9-1-1 calls in Washington State are accidental? Although we understand that accidents do happen, we encourage you to follow a few simple guidelines to help reduce these accidental calls.

  • Know the phone you own. Understanding how your phone works will help you to prevent accidental calls, such as pocket dials.
  • Lock your phone AND understand that although locking your phone is not 100% effective in preventing accidental calls, it will reduce the number of calls significantly.
  • Don't let children play with your phone. This includes "old" phones with working batteries. Even phones without "service" will still call 9-1-1 if they have a working battery.

If you do accidentally call 9-1-1, please stay on the line and explain to the dispatcher what happened. Sending responders to accidental 9-1-1 calls can waste valuable resources that could be needed elsewhere.

Stay on the line so 9-1-1 knows you're fine!

RECURRING EVENTS

  • SHERIFF'S OFFICE ANNUAL FOOD DRIVE: Last Saturday of April 
  • NATIONAL NIGHT OUT AT THE CITY PARK: Last Monday of August
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